NowThis Media Group, LLC — Cancellation Policy

Cancellations

This cancellation policy lays out how you can change or cancel a recurring monthly contribution to NowThis. The complete terms appear in the Recurring Monthly Contribution & Cancellation Policy below, which replaces the prior Subscriptions and Pre-orders sections.

Recurring Monthly Contribution & Cancellation Policy

Last updated: 10/22/2026. This policy applies to recurring monthly contributions made to NowThis Media Group, LLC ("NowThis," "we," "us") through our website store, including through Shop Pay or other payment options shown at checkout.

1. What You Are Agreeing To

When you select "Make it monthly" and complete checkout, you authorize NowThis to charge your selected payment method the contribution amount you selected (for example, $50 USD for Tier 2), plus any applicable taxes, on the same calendar day each month as your first contribution. If that day does not occur in a given month (for example, the 31st), you will be charged on the last day of that month. Your recurring contribution has no end date. It will continue automatically every month until you cancel.

2. Your Express Consent

We will not start a recurring contribution unless you give your express affirmative consent to these recurring terms. Before you complete checkout, we will clearly and conspicuously show the key recurring terms (the monthly amount, that you will be charged each month until you cancel with no end date, and how to cancel) immediately next to the button you use to confirm your contribution. You give your consent by taking a separate affirmative action that is clearly labelled as agreeing to the recurring charge, such as selecting “Make it monthly” and then clicking a button that reads “Pay Now” or similar wording that identifies the recurring charge. This consent is separate from your agreement to our Terms of Use or any other terms. We will not rely on pre-selected options, a generic "Add to cart" or "Buy" button that does not identify the recurring charge, or silence as consent.

3. How to Cancel

You may cancel your recurring contribution at any time, for any reason, online and without having to call or write to us. You can cancel in either of these ways: (a) Online: click the "Account Management" section shown prominently on your profile / "NowThis Impact" page at [https://impact.nowthismedia.com/], or in any receipt or notice email we send you; or (b) by email: send a request to CustomerSupport@nowthismedia.com from the email address associated with your contribution.

Cancellation is effective immediately for all future charges. You will not be required to speak with anyone, answer survey questions, or view a retention or "save" offer in order to cancel. We will present a retention offer only if you first agree to hear it. If any offer is shown, a "Cancel" button will appear immediately next to it so that you can finish cancelling with one click.

4. Timing of Cancellation

To avoid being charged for the next month, cancel before 11:59 p.m. Eastern Time on the day before your next billing date. If you cancel after that time, the next charge may already have been processed. If we process a charge after your cancellation takes effect, we will refund it (see Section 9).

5. Confirmation of Cancellation

When you cancel, we will promptly send a confirmation to your email address on file. The confirmation will state that your recurring contribution has been cancelled and the date of cancellation. Please keep it for your records. If you do not receive it within [24 hours], contact CustomerSupport@nowthismedia.com.

6. Acknowledgment After Signup

After you sign up, we will email you an acknowledgment that includes the recurring contribution terms (amount, frequency, billing date, and that charges continue until cancelled), this cancellation policy, and clear instructions and a link for cancelling online.

7. Monthly Notice

After you sign up, we will send you an acknowledgment, in a form you can keep, that includes your recurring contribution terms, the amount and frequency of charges, our cancellation policy, and how to cancel. We will also send you a reminder by email each month that states your recurring contribution amount, your billing date, and how to cancel, including a link to cancel online. These monthly reminders also cover our obligation to remind you of your recurring terms and how to cancel at least once every calendar year.

8. Annual Reminder and Changes to Terms or Amount

At least once every calendar month, we will email you a reminder that your recurring contribution is active. The reminder will state your current monthly amount, the frequency, and how to cancel, with a direct cancellation link.

We will not increase your contribution amount without your express consent. If we propose any change to the amount or any other material term, we will notify you by email at least 30 days before the change takes effect, explain the change, and tell you how to cancel. Where the law requires it (including for an increase in amount), the change will apply only if you affirmatively agree. Otherwise, your recurring contribution will continue at the existing terms or will be cancelled, as described in the notice.

9. Refunds

Contributions are generally non-refundable. However, we will refund: (a) any charge made in error, any duplicate charge, or any charge you did not authorize, if you notify us at CustomerSupport@nowthismedia.com within 3 days of the charge; and (b) any charge processed after your cancellation took effect, whether or not you ask for a refund.

10. Failed Payments and Updating Payment Information

Please keep your payment information current through your account / "Subscription Management" page at [https://impact.nowthismedia.com/]. If a monthly charge fails, we may retry it up to 3 times over 7 days and will notify you by email. If the payment still cannot be processed, your recurring contribution may be paused or cancelled, and we will tell you so. We will not charge you for missed months after you update your payment information unless you expressly agree.

11. Tax Status

NowThis Media Group, LLC is not a tax-exempt charitable organization. Contributions to NowThis Media Group, LLC are not tax-deductible charitable donations and are not made to a 501(c)(3) organization.

12. Records of Your Consent

We keep a record of your consent to these recurring terms, including the terms presented to you and the date and time of your consent, for at least three (3) years or one (1) year after your recurring contribution ends, whichever is longer.

13. Contact Us

Questions about your recurring contribution? Contact NowThis Media Group, LLC at CustomerSupport@nowthismedia.com or by mail at 330 7th Ave, Floor 6, New York, NY 10001. You never need to write or call us to cancel; online cancellation is always available as described in Section 3.

14. Additional State Rights

Residents of certain states (including California, Colorado, Connecticut, the District of Columbia, Massachusetts, Minnesota, New York, and Virginia) have specific rights under automatic renewal laws. We apply the protections described in this policy to all contributors nationwide. Nothing in this policy limits any right you have under applicable law. If this policy conflicts with our Terms of Use or any third-party checkout or payment terms regarding recurring contributions, this policy controls.

NowThis Media Group, LLC — Terms of Use: Recurring Billing Amendments

Excerpt 1 — Eligibility; Contact and Notices

You represent and warrant that you are an individual of legal age to form a binding contract (or if not, you've received your parent's or guardian's permission to use the Services and have gotten your parent or guardian to agree to these Terms on your behalf). If you do not agree to these terms, you are not permitted to use the Services. These Terms have the same force and effect as an agreement in writing. If you wish to contact us in writing, have a complaint or are required to give us notice in writing, you can send this to us here or by post to NowMedia Network.,294 Washington St., Suite 500 Boston, MA 02108. Notwithstanding the foregoing, you are never required to give written notice, by post or otherwise, to cancel a recurring contribution. You may cancel at any time online by using the "Cancel" link on your account / "Profile" page at [https://impact.nowthismedia.com/] or in any receipt email, or by emailing CustomerSupport@nowthismedia.com, as described in our Recurring Monthly Contribution & Cancellation Policy.

Excerpt 2 — Privacy; Account Registration

You agree that we may use any information that we obtain about you in accordance with the provisions of our Privacy Notice and that you have no ownership or proprietary interest in your account other than as set out in these Terms. If you elect to register with us, you agree to: (a) provide true, accurate, current, and complete information as prompted by the registration form; (b) maintain and update such information to keep it true, accurate, current, and complete at all times; and (c) if you make a recurring contribution, keep your payment method information current and accurate so that authorized charges can be processed.

Excerpt 3 — Fees

You agree to pay such fees if you sign up for any fee-based service, including any recurring monthly contribution you expressly authorize at checkout. Any such terms and conditions, including our Recurring Monthly Contribution & Cancellation Policy available at [https://impact.nowthismedia.com/] (the "Recurring Contribution Policy"), shall be deemed to be a part of (and are hereby incorporated by reference into) these Terms.

Recurring Contributions and Automatic Renewal

(a) Automatic renewal. If you choose "Make it monthly" at checkout, you authorize NowThis Media Group, LLC to charge your selected payment method the amount you selected, plus applicable taxes, on the same calendar day each month. These charges continue with no end date until you cancel.

(b) Consent. We will charge you on a recurring basis only after you give separate, express affirmative consent to these recurring terms at checkout, for example by checking an unchecked box. Your acceptance of these Terms alone does not authorize recurring charges.

(c) Cancellation. You may cancel at any time online, with immediate effect for future charges, by using the "Cancel Recurring Contribution" link on your account page or in any receipt email, or by emailing CustomerSupport@nowthismedia.com. To avoid the next charge, cancel before 11:59 p.m. Eastern Time on the day before your next billing date. We will not require you to view a retention offer unless you agree to hear it. Any offer we show will include a click-to-cancel button. We will confirm your cancellation by email.

(d) Notices. After you sign up, we will send you an acknowledgment, in a form you can keep, that includes your recurring contribution terms, the amount and frequency of charges, our cancellation policy, and how to cancel. We will also send you a reminder by email each month that states your recurring contribution amount, your billing date, and how to cancel, including a link to cancel online. These monthly reminders also cover our obligation to remind you of your recurring terms and how to cancel at least once every calendar year.

(e) Changes to amount or terms. We will not increase your contribution amount without your express consent. We will give you at least [30] days' advance notice by email of any change to the amount or other material terms, together with instructions for cancelling.

(f) Refunds. Contributions are generally non-refundable. We will refund erroneous, duplicate, or unauthorized charges reported within 3 days, and any charge processed after your cancellation took effect.

(g) Tax status. Contributions to NowThis Media Group, LLC are not tax-deductible charitable donations.

(h) Order of precedence. The Recurring Contribution Policy is incorporated into these Terms. If the Recurring Contribution Policy conflicts with these Terms or with the terms of any third party, including Shop, Shop Pay, Shopify, any subscription app provider, or any retail application store, regarding recurring billing, renewal, cancellation, or refunds, the Recurring Contribution Policy controls to the extent of the conflict.

State-Specific Notices

Residents of California, Colorado, Connecticut, the District of Columbia, Massachusetts, Minnesota, New York, Virginia, and other states with automatic renewal or subscription laws may have additional rights. Rather than apply different rules by state, we apply the most protective of these standards to all contributors nationwide, including online click-to-cancel, annual reminders, advance notice of changes, and retention of your consent records for at least three years or one year after your recurring contribution ends, whichever is longer. Nothing in these Terms waives or limits any right you have under applicable law. California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210.

Excerpt 4 — Third-Party Application Stores

Please note that certain retail application stores that offer our applications may have separate sales terms that will be binding on you if you elect to download our applications from such merchants; however, with respect to recurring contributions to NowThis, the Recurring Contribution Policy controls as described in the Recurring Contributions and Automatic Renewal section above, to the extent permitted by the applicable store's terms.